REFUND POLICY — BrushIQ

At BrushIQ, we strive to provide our customers with the highest quality products and service. We understand that circumstances may arise requiring returns or refunds, and we're here to help. Please review our policy below to understand the conditions under which we process refunds.

30-DAY MONEY-BACK GUARANTEE

Every order is covered by our 30-day money-back guarantee. You have 30 days from the delivery date to request a return, provided the product is unused and in its original condition and packaging.

BEFORE YOUR ORDER SHIPS

If your order has not yet been packed or shipped, you may request a full refund at any time by contacting our support team at support@brushiq.com. Please include your order number and a request for cancellation in your message. Pre-shipment cancellations are processed promptly with a full refund to your original payment method.

AFTER DELIVERY

Once your order has been delivered, you have 30 days to request a return or refund:
— The item must be unused and in the same condition you received it, in its original packaging.
— Contact our support team at support@brushiq.com with your order number and the reason for your return.
— Once approved, we will provide a prepaid return shipping label — return shipping is covered by BrushIQ.
— Once we receive and inspect your returned item, we will notify you by email about the status of your refund.
— Approved refunds will be processed to your original payment method within 7–10 business days.

DEFECTIVE OR DAMAGED ITEMS

If your product arrives with a manufacturing defect or is damaged in transit, please contact us within 30 days of delivery at support@brushiq.com with your order number and photos of the issue. We will offer a full refund or a free replacement, at your choice.

EXCEPTIONS

BrushIQ reserves the right to refuse a return or refund that does not meet the conditions above (e.g., item used, damaged by the customer, or missing original packaging). Certain items may be marked as final sale at the time of purchase and are not eligible for return.

HOW TO START A RETURN

Email support@brushiq.com with:
1. Your order number
2. The reason for your return
3. Photos, if the product is defective or damaged

Our team will review your request and, if approved, send you return instructions and a prepaid shipping label.

QUESTIONS

For any questions or concerns regarding this refund policy, please contact us at support@brushiq.com.