Shipping policy

Shipping policy

Last updated: July 28, 2026

Where we ship

BrushIQ ships worldwide, with the following exceptions:

  • We do not ship to the Russian Federation
  • We do not ship to Ukraine

Orders with a shipping address in a restricted country will be cancelled and refunded. If your country does not appear at checkout, we currently cannot deliver there.

Processing

Orders are typically processed within 1–2 business days after payment (business days exclude weekends and local holidays at the fulfillment partner).

Orders are generally handled in the order received. You will receive an email when the order is confirmed and another when tracking becomes available.

Delivery estimates

  • Typical: 7–14 business days after dispatch for most destinations
  • Remote / peak seasons: up to 21 business days, depending on customs and your local courier

Delivery times are estimates only and may vary due to carrier delays, customs, weather, or peak seasons. Once the package is with the carrier, transit is largely outside our control.

International orders

International shipments may need extra documentation for customs. Processing can take longer than domestic-style routes.

  • Duties, VAT, and import taxes charged by your country are the buyer’s responsibility unless checkout clearly states otherwise
  • Please ensure the shipping address and phone number are complete and accurate for customs clearance

Free shipping

Every order ships free — no minimum. Delivery typically takes 7–14 business days (up to 21 for remote destinations), with tracking when available.

Tracking

You will receive a tracking number when available. Allow 24–48 hours after the shipped email for the carrier to show movement. Please monitor the shipment until it arrives.

Lost, stolen, or “delivered but not received”

  • After the carrier marks a package delivered, we are not responsible for loss or theft at the delivery location
  • If a package is missing in transit, contact the carrier to open a claim and email hello@brushiq.com with your order number and tracking
  • Refunds or replacements for lost-in-transit cases are assessed case by case

Incorrect or changed address

Double-check your address at checkout.

  • We are not responsible for delays or failed delivery due to incomplete/incorrect addresses or changes after the order has shipped
  • If the package is returned to the fulfillment partner because of an address issue, we can arrange reshipment after you cover any extra shipping costs

Need help?

Email hello@brushiq.com with your order number — we’ll help with next steps.